At first glance, attrition seems like a chink in the armor for contact centers. Across every industry, the fact that people leave their jobs and move on is a basic truth, but in the contact center, the attrition metric receives quite of a bit of negati…
Whether your business moves people or products on the ground, in the air or on the water, business intelligence and analytics provides significant and quantifiable benefits.Who is this guide for?Business owners and managers who want to start making sen…
Find the right marketing automation solution to drive business growth with this checklist of 10 key questions to ask, such as:Does the vendor require long-term contracts or upfront fees?Are there limits on or extra charges for customer support?Is …
Be confident on exam day. Practice tests and study guides are an excellent way for certification candidates to prepare for taking exams. With key topics and interactive features, the resources inside will enable you to feel successfully prepared and re…
When you know your transferable skills and can communicate your value well, you are able to translate your past experience to what your future employer needs now. This guide includes:The 3 steps of the Transferable Skills Assessment A change …
Today’s organizations don’t ask whether to engage in API programs, but how to do so. This ebook aims to answer this question by drawing on best practices from leading practitioners in seven areas key to the success of effectiv…
Microservices architecture is a new architectural style for creating loosely coupled but autonomous services. Emerging trends in technology—such as DevOps, Platform-as-a-Service (PaaS), containers, and continuous integration and delivery (CI/CD) …
Is microservice architecture right for your organization? These services have many benefits, but they also come with their own set of drawbacks. In this hands-on, example-driven guide, Java developers and architects will learn how to navigate popular a…
A microservices architecture and its underlying APIs allow organizations to build and maintain more agile and flexible IT systems. Microservices support more modular, autonomous systems, and well-managed APIs form the foundation of this architectural f…
Digital transformation (DX) is the continuous process by which enterprises adapt to or drive disruptive change by leveraging digital competencies, such as harnessing sensor data or using location, customer profile, and a mobile app to make shoppin…
