Enterprise IT / Featured Tech / InfoTech

MDM Whitepaper: Keeping a Customer Focus in a Digital Age

Improving the overall customer experience was the primary goal for technology investment, followed closely by improving operational efficiencies, according to a new study by MDM and Infor. The survey respondents also reveal how they think new technologies such as sensors on products or equipment, drones, GPS, and 3D printing will impact their business.

Download the whitepaper to discover which technologies your peers are using to understand their customers’ preferences, the top concerns when it comes to the internet of things (IoT) in the supply chain, who leads technology decisions, and more.

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Enterprise IT / Featured Tech / InfoTech

The State of Cloud Communications

In its second-annual Cloud Communications Survey, No Jitter Research set out to assess their audience’s attitudes regarding the use of cloud-hosted services to meet communications needs.

The report covers:

  • Current state of cloud adoption for communications
  • Why cloud communications matters
  • Questions to ask cloud communications providers

Read this informative report to gain the insights No Jitter assembled about the growth and interest in cloud communications in four particular functional areas: cloud PBX, mobile applications, unified communications, and contact center services.

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Enterprise IT / Featured Tech / InfoTech

Frost & Sullivan Company of the Year Award

RingCentral was recognized by global research and analysis firm Frost & Sullivan as Company of the Year in Hosted IP Telephony and UCaaS, North America. The award honors leading companies that deliver unique value to their customers while maintaining a rigorous focus on visionary innovation to enhance that customer value and impact.

To determine Company of the Year recipients, Frost & Sullivan analysts independently evaluate factors such as visionary innovation and performance customer impact; rating each company according to a set of 10 unique criteria ranging from addressing unmet needs to implementation best practices to brand equity. In its report, Frost & Sullivan concluded that, “RingCentral stands out as a true visionary and trailblazer in the North American cloud communications services market.”

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Enterprise IT

MDM Whitepaper: Keeping a Customer Focus in a Digital Age

Improving the overall customer experience was the primary goal for technology investment, followed closely by improving operational efficiencies, according to a new study by MDM and Infor. The survey respondents also reveal how they think new technologies such as sensors on products or equipment, drones, GPS, and 3D printing will impact their business.

Download the whitepaper to discover which technologies your peers are using to understand their customers’ preferences, the top concerns when it comes to the internet of things (IoT) in the supply chain, who leads technology decisions, and more.

Request Free!
Enterprise IT

The State of Cloud Communications

In its second-annual Cloud Communications Survey, No Jitter Research set out to assess their audience’s attitudes regarding the use of cloud-hosted services to meet communications needs.

The report covers:

  • Current state of cloud adoption for communications
  • Why cloud communications matters
  • Questions to ask cloud communications providers

Read this informative report to gain the insights No Jitter assembled about the growth and interest in cloud communications in four particular functional areas: cloud PBX, mobile applications, unified communications, and contact center services.

Request Free!
Enterprise IT

Factors Driving Cloud Communications Adoption

Companies of all sizes are rushing to embrace the cloud for many core business functions, including their most critical business function—communications. Compared with premise-based hardware, hosted cloud phone and contact center systems offer a number of compelling advantages, ranging from dramatic cost efficiencies to greater agility and scalability.

This eBook covers:

  • Key trends driving organizations to the cloud for their communications
  • The future of cloud communication
  • What to look for in a cloud communications vendor

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Enterprise IT

ZK Research Whitepaper – the Rise of Collaborative Communications

In the digital era, market leaders will be determined by a company’s ability to recognize shifts in the market landscape and adapt to these trends faster than their competition. This means being able to make the best decision as quickly as possible while involving the right people, regardless of their location.

To accomplish this, the collaboration tools organizations use must extend outside of the enterprise—from employees to suppliers to customers. To enable workers to collaborate and communicate more effectively, IT organizations have deployed a wide variety of tools.

This paper from ZK Research offers key recommendations to help organizations make a smooth transition and overcome deployment challenges.

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