The era of the cloud is here. Thus, enterprise networks must be able to respond to the rapid changes in business and the needs of users and customers. A recent survey by IDG Research Services found that 63% of network professionals see the nee…
In reality, many applications are far from cloud-ready, and some never will be. But almost every new application will be cloud-enabled. …So how do you evolve your data center into a private cloud and drive hybrid IT by connecting to public c…
Linux powers the vast majority of interconnected devices, from large datacenter deployments such as Facebook, Google, Amazon and Twitter to day-to-day objects like washing machines, microwave ovens, cars and smart things. Download now for a clo…
IT’s decades-long emphasis on TCO is being eclipsed by a new-found focus on security and automation. Whether it’s the continuous risks posed by a dynamic threat landscape, the threat of digital disruption, or an inability to keep pace with …
The right pricing strategy is a critical component that companies can’t afford to overlook and is one of the most important aspects of maintaining profitability in wholesale distribution. Add the rigors of B2B online selling, the distributor’s role as …
Once “early stage” challenges are behind them, distributors have to think about scaling up, strategically expanding their markets, increasing sales and building their customer bases to the point of profitability (and beyond).To support this mission, so…
It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the tr…
This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the abi…
Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is ba…
We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you’ve been on the si…
