Executives should read this report to understand the challenges that organizations face if they take a siloed approach, as well as the benefits of creating a more seamless experience for people both inside and outside of their organization. We also pro…
In this paper we look at how IoT, AI, and blockchain (in combination; and when integrated with more traditional business systems and business network practices) can give form to the notion of a smarter, more ‘autonomous’ supply chain; how t…
Sir Richard Branson said, “If you take care of your employees, they will take care of the clients.” Yet according to our global survey of 2,000 customer-facing knowledge workers and customer support employees, businesses are missing the opp…
Fintech businesses have made an extraordinary impact in the past five years. From banking and credit, to trading and insurance, there is a practically endless list of new financial services, all reinventing classic business models or bringing somet…
Contact centers as we know them today were designed and deployed at scale in the 1960s, and the management models, governance models, and standards that defined them are still alive and well today. We call this Contact Center 1.0. Вut the foundation fo…
As we head toward the year 2020, there can be no doubt that deploying contact center solutions in the cloud is “the new normal.” What began with a few solution providers building breakthrough software at the beginning of the decade has beco…
Today, most customers engage with brands through a variety of digital means. The digital world is driving a disrupt-or-die transformation. Allied with these trends is an increasing shift for as many physical and virtual assets in the value chain to bec…
The changes taking place in aerospace materials and machining bring both challenges and benefits. The ever-expanding options for aerospace tooling and materials can lead manufacturing engineers to be overwhelmed when specifying tooling for a part. Narr…
Read this report to learn why an ‘outside-in’ approach may be most effective for exchanging information with partners, vendors, and customers.Request Free!
In this paper we look at how IoT, AI, and blockchain (in combination; and when integrated with more traditional business systems and business network practices) can give form to the notion of a smarter, more ‘autonomous’ supply chain; how t…
