Mental Models And Their Importance In Upselling

We make decisions based on ideas and mental models of the people we interact with. Our brain uses these models to categorize information and guide behaviors. Without them, we would have to start every interaction from scratch. However, our mental model…

How Being Measured Shapes What You Do

We are what we measure. By measuring specific data sets and employee performance, we predetermine the metrics that we believe are the most important. Employees who are being measured set their goals based on what is perceived to be important, but what …