Secrets to Serving the Millennial Traveler
They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with...
CS Modeling Template
You can group all your customers into three tiers, calculate your CS budget for the next year, plan your expansion goals, and find out how many CSMs you can afford to hire,...
Why should the customer experience matter to CFOs?
For companies who struggle with their lead-to-cash management process, poor customer experiences often results in lost revenue. But it doesn’t have to be this way. The...
The Essential Handbook For Customer Success
We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled...
Customer Success Templates
Our library of templates help you break down Customer Success operations, and traverse the customer journey. You’ll learn how to conduct an effective QBR, onboard a...
Secrets to Serving the Millennial Traveler
They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with...
CS Modeling Template
You can group all your customers into three tiers, calculate your CS budget for the next year, plan your expansion goals, and find out how many CSMs you can afford to hire,...
Harvard Business Review : Travel Culture: Your Growth and Innovation Advantage
Learn more here from the great minds at HBR as well as senior figures from Egencia.Request Free!
Welcome to the Future, a Modern Take on Travel Procurement
If you are steering the travel procurement “ship,” and find yourself asking these questions: - When was the last time you aligned travel...
How To Build Customer Experience Strategies
Increasing data’s usability by only 10% can lead to an average revenue boost of $2 billion for Fortune 1000 companies. Yet even with data trends marching forward,...
