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May 2020

Enterprise IT / IT Operations

The Journey to RPA: Five Phases to Unleashing the Power of a Digital Workforce

This whitepaper is distilled from Blue Prism’s nearly 20 years of experience working with leading organizations across the public and private sectors. It describes the journey to RPA in five phases—beginning with market research and ending …

Enterprise IT / IT Operations

ATB Financial is optimising customer service with Intelligent Automation

ATB Financial is the largest Alberta-based financial institution, with assets of more than $51.9 billion and a team of 5,300 helping more than 753,000 customers in 244 Alberta communities. ATB prides itself on being a great place to work – and in 2017,…

Enterprise IT / Featured Tech / Sales & Marketing

Blue Prism + Service Cloud: Streamline customer service operations, boost agent productivity and resolve issues faster and more intelligently

Blue Prism, the pioneer of Robotic Process Automation (RPA) integrates with the Salesforce Platform, the global leader in Customer Relationship Management (CRM) software, to enhance customer service and support with AI-powered intelligent automation. B…

Enterprise IT / Featured Tech / Sales & Marketing

Delivering Exceptional Customer Experience through your Contact Center

So, how does automation resolve this issue?Request Free!

Enterprise IT / Featured Tech / Sales & Marketing

Accelerating Into The Future

It has never been more important to stand out in the automotive market – and staying ahead of the ‘mega’ and ‘mini trends’ is crucial for brands in standing out against the competition. Now more than ever, the industry is, as…

Enterprise IT / Featured Tech / Sales & Marketing

2020 Telecommunications Consumer Trends

It has never been more important to stand out in the Telecommunications market – and staying ahead of the ‘mega’ and ‘mini trends’ is crucial for brands in standing out against the competition. Telecommunications brands …

Enterprise IT

Game Build Distribution Tools to Speed Up Development

Download the white paper to learn more about: Challenges game developers face to release new titles faster How to overcome increasing build sizes and distributed or remote worker development teams Tools available to speed developmen…

Enterprise IT

In this Lockdown Environment, Can You Make It with Existing Hardware?

Because of these unique workplace restrictions, VDI technology is receiving unprecedented attention. It has benefits such as greater user productivity, improved data security, streamlined IT management, central image management, and low maintenance end…

Enterprise IT / Featured Tech / FinTech

Compliance and Non-repudiation For Financial Services Organisations

A Digital Workforce requires security, oversight and governance just as a human workforce does. While the vast majority of human employees act with honesty and integrity, the actions of just one unscrupulous employee can have a disproportionate effect …

Enterprise IT / Featured Tech / FinTech

The Co-operative Banking Group Achieves 80% Savings in Processing Costs

Overview Redeployment of employees into proactive customer account management roles 80% of process now automated Increased inbound customer-service call levels Significant improvement of consistencies around customer account management Cr…

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