While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…
In order to deliver the best experience for your customers, you need to be informed; you need to be aware of the recent trends in customer behaviour, what their demands are, what factors play a role in shaping their buying decisions and lastly, what yo…
Organizations worldwide use Higher Logic to bring people – customers, prospects, partners, employees – together, by giving their community a home where they can interact and engage, share and validate ideas, ask and answer questions, and stay connected…
While achieving high and continuous CRM user adoption is important for every unique system, there are also unique ways to gain user adoption according to the technology at hand. In this eBook, you will learn the best practices and strategi…
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…
Leading insurance companies are submerged with data. But, what’s the point of drowning in data while starving for information? With an AI-powered engine by your side, you can address all the data-related issues smartly to maintain growth and prof…
During this 1-day virtual event, DX Summit attendees have the unique opportunity to see the world’s best digital customer experiences first-hand through case studies, presentations and workshops. Discover the latest digital customer experience tr…
Discover firsthand how the most advanced and productive companies have changed the digital workplace. Get insights into the latest digital workplace trends, best practices and research, and learn how to bring the techniques used by companies …
