97% of executives say their organizations are investing in big data initiatives to become nimble and data-driven. While this top-down mandate has become the norm in today’s...
Did you know 87% of companies have low BI and analytics maturity? If you’re not on the fast track to modernizing your data infrastructure and making data rapidly...
They claim you didn’t effectively fill their request, or they have follow-up questions. Before you know it, you’ve spent hours generating low-level ad-hoc reports...
Getting a grasp on what it will cost to implement new BI software can be tricky. Forecasting gets complicated quickly, and the last thing you want to do is underestimate costs...
We’ve put this guide together to show you how a cloud BI stack can help you harness data for growth opportunities, while continuing to focus on your...
Conversational AI applied to the modern IT Service Desk delivers a wide range of solutions such as automation of repetitive tasks, compression of organizational hierarchies,...
Insight-driven companies are growing 8x faster than global GDP. But surfacing these transformational insights requires the collaboration and cooperation of two very different...
Employees are continually expecting exceptional service experience from their organizations’ IT service desks and IT Service Management solutions (ITSM). There is a...
This Hi-Tech Company has over a thousand employees worldwide, causing the challenge of handling approximately 3,000 IT and facilities-related requests each month. This took...
Service desks are being transformed and improved by self-service AI solutions like AI Service Desk and AI Customer Service. Self-service AI solutions proactively...