Case Study: 8×8 Digitally Scales Support Team with Self-Service Automation
As 8×8 continues to grow its customer base, improving customer experience is top of mind. With high customer service requests and service desk costs straining...
How AI Is Transforming IT Service Desk and Customer Service
Service desks are being transformed and improved by self-service AI solutions like AI Service Desk and AI Customer Service. Self-service AI solutions proactively...
Case Study: 8×8 Digitally Scales Support Team with Self-Service Automation
As 8×8 continues to grow its customer base, improving customer experience is top of mind. With high customer service requests and service desk costs straining...
Maximize the Return on Your Data Investment
Did you know 87% of companies have low BI and analytics maturity? If you’re not on the fast track to modernizing your data infrastructure and making data rapidly...
Level the Playing Field with Cloud BI & Analytics
We’ve put this guide together to show you how a cloud BI stack can help you harness data for growth opportunities, while continuing to focus on your...
Uncover the Hidden Costs of Business Intelligence Tools
Getting a grasp on what it will cost to implement new BI software can be tricky. Forecasting gets complicated quickly, and the last thing you want to do is underestimate costs...
Data’s Inferno: How Data Teams Can Escape Report Factory Hell
They claim you didn’t effectively fill their request, or they have follow-up questions. Before you know it, you’ve spent hours generating low-level ad-hoc reports...
Ebook: Exploring Community-Driven Analytics and BI
97% of executives say their organizations are investing in big data initiatives to become nimble and data-driven. While this top-down mandate has become the norm in today’s...
Survey Report: The Data Language Barrier
Insight-driven companies are growing 8x faster than global GDP. But surfacing these transformational insights requires the collaboration and cooperation of two very different...
Simulation-Driven Design for SOLIDWORKS Users
In this engineering.com research report, we discuss the rising role of simulation and the paradigm shift commonly called the democratization of simulation. In particular,...
