Companies seeking to transform their supply chain management will put Demand Planning or Forecasting near the top of their priority list. Those who don’t will use excuses such as “We know forecasts will be wrong” or “Ours is an …
Implementing a data catalog helps every member of your data community discover and use the best data and analytics resources for their projects, achieve faster results, and make better decisions. Data catalogs illuminate tribal knowledge and spur colla…
Data projects can get messy, fast. That’s why we created this checklist to break them down into a clear, repeatable process. It’s modeled on the practices of the world’s most accomplished data teams and perfect for your next project. Us…
As in-person events stay off the table for the rest of the year, and social distancing policies remain in effect, B2B businesses have gotten creative with their reach out ways to meet their quotas. Buyers are always looking for insights into the ind…
Why do we measure call center agent performance? To check off boxes or improve rep QA scores? If the metrics aren’t linked to actual quality, your business might be encountering serious but unknown customer experience limitations. The Agent Impact S…
if you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional Effort measurement methods like surveys and the merits of predictive scoring, this comp…
if you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional Effort measurement methods like surveys and the merits of predictive scoring, this comp…
Why do we measure call center agent performance? To check off boxes or improve rep QA scores? If the metrics aren’t linked to actual quality, your business might be encountering serious but unknown customer experience limitations. The Agent Impact S…
Post-pandemic, 86% of consumers expect companies to be even MORE responsive than they were pre-pandemic. That’s a high bar to clear. And it’s even more challenging given the work from home imperative that has changed everything about the day-to-day …
Post-pandemic, 86% of consumers expect companies to be even MORE responsive than they were pre-pandemic. That’s a high bar to clear. And it’s even more challenging given the work from home imperative that has changed everything about the day-to-day …
