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2020

Enterprise IT / Featured Tech / IT Operations

Cognitive Search For Better Self-Service: 10 Secrets No Vendor Will Tell You

As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in…

Enterprise IT / Featured Tech / Sales & Marketing

Kronos Transforms Customer Support & Self-Service Experience with SearchUnify

For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…

Enterprise IT / Featured Tech / Sales & Marketing

SearchUnify Helps Rubrik Scale its Customer Service Operations

Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…

Enterprise IT / Featured Tech / Sales & Marketing

Winning with Cognitive Search: The Kronos Digital Transformation Journey

As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to …

Enterprise IT / Featured Tech / Sales & Marketing

Search-Aided Bots: The New Customer Service Aficionados

While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…

Enterprise IT

Kronos Transforms Customer Support & Self-Service Experience with SearchUnify

For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…

Enterprise IT

SearchUnify Helps Rubrik Scale its Customer Service Operations

Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…

Enterprise IT

Winning with Cognitive Search: The Kronos Digital Transformation Journey

As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to …

Enterprise IT

Search-Aided Bots: The New Customer Service Aficionados

While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…

Enterprise IT / Featured Tech / Sales & Marketing

Annual CMO Spend Survey Results 2020

As CMOs respond to the COVID-19 crisis, budgets and strategic priorities reveal hedging. Marketers have faced some unique economic challenges in 2020 that have impacted their business and perhaps most importantly, their budgets. Gartner’s Annual CMO…

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