Now more than ever, retaining customers and attracting new ones both depend on providing excellent customer service all the time, every time. Unfortunately, higher volume calls and less CSRs, a limited omni-channel experience, and disconnected field…
Onboarding and ongoing skills development is now tablestakes in the world of sales enablement. As customers enter the sales funnel later, companies must be armed with the right message at the right time for the right customer to drive ef…
Onboarding and ongoing skills development is now tablestakes in the world of sales enablement. As customers enter the sales funnel later, companies must be armed with the right message at the right time for the right customer to drive ef…
As many Salesforce platform’s offerings were designed with financial services in mind, Salesforce by far surpasses other platforms, be it advanced analytics, integrations, or data models. But the Salesforce platform alone does not do miracles….
As global economies shift to the new normal, companies are expected to do more with less. Some claim that Salesforce is not right for your business because of license costs, complex integrations, etc. We often receive a tricky question of “How to…
Salesforce is not just about an investment, but rather about how to make this investment function. There are likely some reasons your organization is struggling to achieve Salesforce adoption success. Many of our partners and clients from the Pharma te…
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
As global economies shift to the new normal, companies are expected to do more with less. Some claim that Salesforce is not right for your business because of license costs, complex integrations, etc. We often receive a tricky question of “How to…
As many Salesforce platform’s offerings were designed with financial services in mind, Salesforce by far surpasses other platforms, be it advanced analytics, integrations, or data models. But the Salesforce platform alone does not do miracles….
Salesforce is not just about an investment, but rather about how to make this investment function. There are likely some reasons your organization is struggling to achieve Salesforce adoption success. Many of our partners and clients from the Pharma te…
