if you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional Effort measurement methods like surveys and the merits of predictive scoring, this comp…
Why do we measure call center agent performance? To check off boxes or improve rep QA scores? If the metrics aren’t linked to actual quality, your business might be encountering serious but unknown customer experience limitations. The Agent Impact S…
In late January 2020, the US National Security Agency (NSA) released guidance for Mitigating Cloud Vulnerabilities. The document divides cloud vulnerabilities into four classes (misconfiguration, poor access control, shared tenancy vulnerabilities, and…
Building a hybrid cloud environment can be complicated — there are many factors to analyze to ensure you implement the right infrastructure. Detailed planning will help you successfully build, scale, and migrate applications to a hybrid cloud env…
While cloud native has thus far been largely limited to web and stateless applications, there is a growing movement to leverage containers and Kubernetes for stateful, mission-critical applications that require data persistence. Take a look at the encl…
if you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional Effort measurement methods like surveys and the merits of predictive scoring, this comp…
Why do we measure call center agent performance? To check off boxes or improve rep QA scores? If the metrics aren’t linked to actual quality, your business might be encountering serious but unknown customer experience limitations. The Agent Impact S…
In late January 2020, the US National Security Agency (NSA) released guidance for Mitigating Cloud Vulnerabilities. The document divides cloud vulnerabilities into four classes (misconfiguration, poor access control, shared tenancy vulnerabilities, and…
Building a hybrid cloud environment can be complicated — there are many factors to analyze to ensure you implement the right infrastructure. Detailed planning will help you successfully build, scale, and migrate applications to a hybrid cloud env…
While cloud native has thus far been largely limited to web and stateless applications, there is a growing movement to leverage containers and Kubernetes for stateful, mission-critical applications that require data persistence. Take a look at the encl…
