These changes are challenging banks, asset managers and insurers to implement comprehensive MRM, given their time, resource and budget constraints. They need an MRM framework that provides transparency and auditability, while delivering the flexibility…
We recently surveyed 215 marketing and sales professionals in a wide variety of industries and asked them what the biggest buzzword was in the B2B sales and marketing space in 2020. While we were ready to accept that they’d largely gravitate to m…
Not only are the majority of B2B organizations implementing ABM, but many of them feel confident about their strategy — with 69% of practitioners who said that their ABM strategy exceeded their expectations. The COVID-19 health crisis has forc…
RollWorks has a mix of research, experts, and no brainer predictions for you to take the mystery out of 2021. The trends are coming: ● Embracing the blurring lines between marketing & sales (hello,account-based everything) ● Expecting more fr…
Support agents can’t do their best work with ticketing tools alone. Functional silos create significant hurdles to resolution by distancing agents from the data and the people they need to provide competitive service. To transform your customer experie…
Executing an efficient, defensible legal hold is fundamental to protecting your company’s legal interests. In this free guide, learn why traditional methods of doing this don’t measure up, and the advantages a SaaS solution presents. …
Streetbees’ latest whitepaper provides an in-depth discussion between leading marketing experts and how 2020 has impacted their respective industries. Download now to discover: Has Marketing fundamentally changed? How the Covid-19 c…
Over the last two decades, AI has been the single biggest driver of change in the contact center. In 2021, AI will drive 6.2 billion hours of worker productivity. It’s brought analysis, automation, and intelligence at a massive scale, and contact…
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience. …
