Did you know that Lean and Agile initiatives often fail because they are not embraced holistically across the organization? UST has created an essential infographic that shows how Lean + Agile work together to create measurable business outcomes. …
Did you know that Lean and Agile initiatives often fail because they are not embraced holistically across the organization? UST has created an essential infographic that shows how Lean + Agile work together to create measurable business outcomes. …
In this session, we will show you how to take advantage of a pre-certified tool, as well as the functional safety certificate, the Safety report from TÜV SÜD, and the Safety Guide. In addition, the expert speaker will show you how to speed th…
The past year was, in many ways, a time of change and disruption. To make sense of this dramatic shift in the legal industry, Everlaw analyzed internal data to identify specific trends in how the legal industry is coping with this “new normal.&rd…
This special CCW report explores: Common challenges around organizational resilience and continuity of services Immediate steps you should take to achieve a more sustainable and all-encompassing continuity initiative Real world best practices…
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
We will cover: -How the insurance industry suffers from an image problem -The importance of convenience -Why customer service is a competitive differentiator -The power of real-time conversations -The potential of personalization to incr…
Here’s what’s covered: -Primary trends and expectations influencing customer support operations today -Building internal workflows and planning for escalations -What should your customer support product stack look like? -Automat…
