While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive techno…
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly. Needless to say they expect a similar experience from businesses as well and th…
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…
As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. %d%a%d%a In 2018, Kronos took a mass…
EV drivers may not think much about the battery management system (BMS) in their cars, but we engineers know that it’s a critical component. In this session, we will explore how an innovative wireless BMS solution can increase the reliability and…
Most organizations manage a hybrid data ecosystem, a complex mix of different data management platforms positioned in different locations on-premises and in different clouds. To address the issue of cost and complexity, leading IT research firm EMA …
Digital transformation is focused on the customer, but the path to successful digital transformation requires enterprises to be more agile, increasingly efficient at product and service delivery, and astute at understanding changing customer needs. In …
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive techno…
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly. Needless to say they expect a similar experience from businesses as well and th…
