As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. %d%a%d%a In 2018, Kronos took a mass…
We will cover: -How the insurance industry suffers from an image problem -The importance of convenience -Why customer service is a competitive differentiator -The power of real-time conversations -The potential of personalization to incr…
Here’s what’s covered: -Primary trends and expectations influencing customer support operations today -Building internal workflows and planning for escalations -What should your customer support product stack look like? -Automat…
The issues regarding privilege escalation and lateral movement detection were a highlight of the SolarWinds Congressional hearings and in the news of many recent cyber heists. Compromising Active Directory has been a common element in all of these inci…
Metadata is everywhere. It supports every aspect of your data and analytics initiatives. And according to Gartner’s 2020 Magic Quadrant for Metadata Management Solutions, it’s a key priority for analytics leaders. But take heed fr…
The introduction of regulations like General Data Protection Regulation (GDPR) creates obstacles for lawmakers worldwide, specifically in relation to DSARs. While many of the requirements around DSARs have not changed, GDPR created a new set o…
We believe only ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Read the full, complimentary report for: …
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…
The life science industry and pharmaceutical companies accumulate an extensive amount of data over years of medical innovations, drug development, approval process, and pharmacovigilance. In order to best leverage this data, you need an AI-driven cogni…
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
