Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly. Needless to say they expect a similar experience from businesses as well and th…
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive techno…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
This paper discusses the challenges for incident handlers to respond to breaches in the new work-from-home economy and what tactics, techniques, and tools can be used to respond to incidents, including those affecting workloads in the cloud. Download t…
But years of poor IT hygiene have limited their visibility into the IT infrastructure. This is not only opening doors into the network for cyber criminals, but it is also preventing organizations from quickly detecting and responding to threats today. …
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what enterprise search used to be, what it is, and what it will be! If you are wor…
The right supply-chain visibility partner can offer useful analytics that will help a company optimize operations, improve customer experience and ultimately strengthen the business. Supply-chain visibility providers often brand themselves as leadin…
Many more supply chains will move goods in a continuous flow, pulled by demand rather than pushed out the door for storage and distribution over time. Orders will originate with many more customers, in smaller sizes and quantities, for time-definite de…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Internet search engines and e-commerce channels have made people accustomed to search engines that deliver without fail almost every time. For them, the same experience is the norm now. A cognitive engine seamlessly integrates with your Salesforce o…
