Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing …
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive". "The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations". These…
Chatbots came and instantly became the talk of industries. But they failed on many fronts. Initially, chatbots were considered a godsend for businesses because of all the advantages they brought to the table. Unfortunately, they failed. And the diff…
