Customer Operations: 6 Best Practices for Connecting Customer Service Resources
See how to: Break down silos and automate processes across teams Detect and prevent potential issues Identify opportunities for automation and efficiency Request Free!
Customer Workflows Book of Knowledge
These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into innovative approaches for unified customer engagement, field service, and service operations.Request Free!
Drive Customer Loyalty with Connected Digital Workflows
Organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. In the new normal, scaling your operations for unplanned volumes with digital customer service is essential. ServiceNow Customer …
Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management
Operational improvements include: Improved first contact resolution by up to 20% Reduced cases initiated over phone by 40% Increased revenue retention by $5.2 million from support contract renewals The Total Economic Impact Of ServiceNow…
Evolving your Customer Journeys to the Next Normal
The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting to the unexpected. That means that service teams have to learn to navigate a new reality wh…
Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs
Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service experience is the new differentiator—producing up to a 4.1X greater annual increase …
Proactively Address Issues to Create Superior Customer Experiences
Instead of learning about problems from your customers, you can get ahead of issues. See how five key capabilities can help you intelligently fix problems before customers even know they have them.Request Free!
CCW Market Study — Future of the Contact Center: A Forecast
This report uncovers the specific challenges companies face as they transform remote work, digital engagement, and automation from 2020 “stop gaps” into contact center cornerstones.Request Free!
The Arrival of the Hybrid Digital Workplace
In the next normal, more enterprises are embracing the concept of the hybrid digital workplace and building a working environment that prioritizes the employee experience, flexibility, and productivity.Request Free!
HR Analyst Report: Employee Experience Platform Has Arrived
This new solution will help organizations deliver an integrated employee experience by giving employees a single place to manage their work needs, experiences and transitions while shielding them from back‑end systems and complexity.Request Free!
