As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, implementation of intelligent or cognitive s…
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Leading insurance companies are submerged with data. But, what’s the point of drowning in data while starving for information? With an AI-powered engine by your side, you can address all the data-related issues smartly to maintain growth and prof…
Nothing gets on your customers’ nerves more than having to wait for your service reps to address their concerns. The longer they wait, the higher will be the level of frustration. Bear in mind that new-age customers aren’t exactly known for…
Massive data breaches, regulatory fines and growing risk associated with data protection has proven that companies need to be more proactive about cybersecurity, particularly around data discovery for privacy, security, and governance, and a Zero Trust…
Metadata is everywhere. It supports every aspect of your data and analytics initiatives. And according to Gartner’s 2020 Magic Quadrant for Metadata Management Solutions, it’s a key priority for analytics leaders. But take heed fr…
The pandemic has changed how we learn. As businesses all over the world pivoted to remote working models, they recognized the need and value of remote skills training models as well. Synchronous learning is not a sufficiently effective method to …
Cloud architects already understand the benefits of public cloud and are trying to help their organizations reap the benefits. But most network security solutions cannot provide enterprise-grade threat prevention or adequately defend highly dynamic pub…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
