For automotive companies, recovery and future growth depends on the ability to deepen customer engagement and deliver a new customer journey based on customers’ unique preferences. Read our latest white paper on OEM evolution to learn how auto…
In a recent survey of enterprises, sponsored by eGain, 77% of respondents agreed that CUSTOMER ENGAGEMENT PLAYED A PRIMARY ROLE IN THEIR OVERALL BUSINESS VALUE PROPOSITION. Delivering good service is not easy, though. M&As, product life cycle co…
Businesses have to balance AX, BX, and CX in their DX transformation initiative to improve its odds of success. In other words, AX+BX+CX=DX™—we call it the Theory of Experiences™. This may sound orthogonal but AI and knowledg…
Most organizations see it as using technology to share critical information. KM, to many businesses, is maintaining a document repository that lets engineers share design data or consultants exchange best practices. To contact center and helpdesk manag…
You’ve “personalized” and your care team reports high CSAT scores but great customer experiences are elusive. How can you deliver a great experience while meeting customers where they are? Especially considering the challenges of scal…
Diversity, equity, and inclusion are critical for an organization’s success. And companies that take bold action to help ensure an inclusive workplace will win every time. Discover how your company can create a culture that celebrates DE&I…
Technology is rapidly advancing. Unfortunately, not all of its applications are keeping pace. There are a few key priorities that businesses, especially large, leading enterprises, should include in their automation strategy in order to keep custome…
For automotive companies, recovery and future growth depends on the ability to deepen customer engagement and deliver a new customer journey based on customers’ unique preferences. Read our latest white paper on OEM evolution to learn how auto…
In a recent survey of enterprises, sponsored by eGain, 77% of respondents agreed that CUSTOMER ENGAGEMENT PLAYED A PRIMARY ROLE IN THEIR OVERALL BUSINESS VALUE PROPOSITION. Delivering good service is not easy, though. M&As, product life cycle co…
Businesses have to balance AX, BX, and CX in their DX transformation initiative to improve its odds of success. In other words, AX+BX+CX=DX™—we call it the Theory of Experiences™. This may sound orthogonal but AI and knowledg…
