Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search or in other digital channels long before speaking with agents. Can your system keep up? If…
In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as: • …
In this report, Heavy Reading examines how the CSPs are faring with their edge services: where they are succeeding and where they are being challenged. In particular, we examine the gap that exists today between what enterprises need and what the CSPs …
For some global organizations, office locations around the world are now full-scale, distributed work models. This means that your employees, teams, and departments are dispersed across geographies and time zones. It means that hybrid work ha…
The principles in the book are simple, but something a lot of us fail to use or remember. This book will help you to convince people to your way of thinking, avoid arguments and become more like. If you’re in a leadership or sales type role, I strongly…
We’ll begin the summary by discussing exactly what Grit is before diving into a summary of Duckworth’s perspective on talent and effort and why effort is often ignored. Then we will discuss goals in relation to grit and how parents can have…
Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is there a pattern underlying how technologies hook us? Hooked breaks down the 4-step Hook Model, discusses the morality…
We give the bare bones of a brilliant book. A book literally full of fascinating snippets, not only about great companies but also other anecdotes from other spheres of human activity. 10 years ago, Jim Collins wrote, Good To Great. Recently, in collab…
This book is packed with actionable exercises on how to design, calibrate, and reinvent your life. From debunking dysfunctional beliefs we all have to helping you assess where you are in life, and from getting you unstuck to reframing our common failur…
Anyone living and working in the twenty-first century will be well aware of the abundance of distractions and the frantic pace that life takes on, Newport’s book will help you overcome this and really master your work. Cal Newport’s Deep Work …
