TM Forum Report: Intent in autonomous networks

The concept of intent in autonomous networks is still very new and often misunderstood. Manual and static programmatic and rules-based automation must give way to more model- and knowledge-driven approaches. Read this report to learn how CSPs can im…

Rogers reinvents its customer service philosophy

Customer experience (CX) is the ultimate differentiator and Rogers Communications – a Canadian telecommunication and media business – knows this well. This is why they joined hands with an ITSM partner that proactively monitors the performance of their…

The Customer 360 Playbook

The time is now to recenter your business around the subscriber. The Customer 360 Playbook provides a wide range of tips for you to restructure your communications business around the subscriber – an approach that puts the customer in the center of you…

The Customer 360 Playbook

The time is now to recenter your business around the subscriber. The Customer 360 Playbook provides a wide range of tips for you to restructure your communications business around the subscriber – an approach that puts the customer in the center of you…

A More Modern Approach to Data Loss Prevention

The nature of work is evolving. Remote work is becoming mainstream and threat boundaries are growing. Personal devices are being used for work and vice versa. This makes information protection difficult, especially as organizations move to the cloud. T…