The Future of Work in Global Business Services

Covid-19 provided an immediate boost to such initiatives, however, forcing remote work and virtual operations onto enterprises – including Global Business Services (GBS) – around the world. Business resilience has, perhaps, been the definin…

Global Business Services Automated for Scale

Shared services organizations help the business by providing services that empower employees to be productive in getting their work done, and by operating efficiently and keeping costs low. Read the latest whitepaper from ESG, Global Business Services …

GBS on Now: Make Work Flow Across the Silos

A new global business services (GBS) delivery model is emerging: the Center Office. Read how this operating model improves agility, quality, and speed by leveraging enterprise-wide data and bringing together cross-functional teams to deliver end to end…