A scalable content operating model helps facilitate omnichannel success and leads to impactful customer experiences. Throughout his time as the content operations lead at BioMarin, Tom Zito has been instrumental in refining processes, establishing effi…
Building upon the inaugural ESG report, the 2023 GCs and ESG Annual Benchmark Study compares year-over-year practical and cultural shifts based on responses from senior in-house counsel that queried organizational, individual and departmental attitudes…
AI-Powered Data Automation represents the next wave in the data and analytics market. This new approach is the combination of two technologies: Analytics and Artificial Intelligence (AI). It includes embedding AI, often in the form of Machine Learning …
As customers return to traveling, hotels and transportation services must prepare to meet higher expectations of service. When customers need to solve a problem and first call resolution is achieved, 95% say they plan to continue doing business with th…
As manufacturing processes become increasingly digitized, companies in this sector face new data-related challenges, from security concerns to quality assurance, that must be addressed with end-to-end management. Adopting a robust data governance …
To stay ahead of the curve in restaurant growth and brand experience, you need an agile and seamless food ordering value chain that unifies every corner of the process and can adapt instantly to the demands of tomorrow’s consumers. Read the So…
Generative Artificial Intelligence (AI) has been propelled to the forefront of AI by advancements in natural language processing and the development of large-scale, pre-trained language models. Major AI companies, such as OpenAI, have released the…
Eine aktuelle Studie von Gartner zeigt, dass sich viele Unternehmen auf Marketing Operations (MOps) verlassen, um ihre Marketingabteilungen zu steuern, allerdings steckt MOps großteils noch in den Kinderschuhen. Das liegt vor allem daran, dass je…
To stay ahead of the curve in restaurant growth and brand experience, you need an agile and seamless food ordering value chain that unifies every corner of the process and can adapt instantly to the demands of tomorrow’s consumers. Read the So…
As customers return to traveling, hotels and transportation services must prepare to meet higher expectations of service. When customers need to solve a problem and first call resolution is achieved, 95% say they plan to continue doing business with th…
