Far too often, customer identification and authentication are treated as separate processes, dealt with by separate teams and supported by separate systems. Instead, we recommend viewing these processes as interlocking facets of the same solution, an &…
For decades, utilities haven’t had to think much about their customers. As long as utilities provided reliable, affordable power and water, they could refer to customers as “meters” or “loads”. But in a world of proliferat…
Far too often, customer identification and authentication are treated as separate processes, dealt with by separate teams and supported by separate systems. Instead, we recommend viewing these processes as interlocking facets of the same solution, an &…
For decades, utilities haven’t had to think much about their customers. As long as utilities provided reliable, affordable power and water, they could refer to customers as “meters” or “loads”. But in a world of proliferat…
Many of today’s consumers can find fresh foods from all over the globe on a trip to the grocery store. From fruits and vegetables to meat and seafood, perishables are regularly shipped over long distances — arriving safe, sound and ready t…
It’s critical for enterprise businesses to take steps to ensure that their communications and collaboration technology is secure to help build and maintain trust. According to PWC’s recent Trust in US Business Survey, 62% of consumers, 62% …
It’s critical for enterprise businesses to take steps to ensure that their communications and collaboration technology is secure to help build and maintain trust. According to PWC’s recent Trust in US Business Survey, 62% of consumers, 62% …
The latest G2 Grid Report ranks the leading Governance, Risk, and Compliance (GRC) Platforms based on customer satisfaction, ease of use, ease of administration, ease of doing business with, quality of support, and ease …
With the shift in purchases from in-store to online, consumers have become more aware of the environmental impact of eCommerce and their role in promoting sustainable shipping. To better understand their level of eco-consciousness with respect to shipp…
In Follow the Feeling, strategy advisor Kai D. Wright answers a critical question plaguing entrepreneurs, brand strategists, marketers, and leaders: how do you grow your brand in a noisy world? Analyzing 1,500 fast-growing companies from…
