The study is packed with insights on the value that companies are realizing with Slack. Some highlights include: Surveyed companies saw a 338% return on investment with Slack Slack paid for itself in less than six months With Slack, employees…
The rules of marketing and customer engagement continue to change — especially in light of consumer privacy regulations like the CCPA and GDPR. Consumers now expect privacy-oriented communications from all brands. Fail to adjust to their privacy …
To put an independent lens on the benefits of using Slack, we commissioned a study by Forrester Consulting to calculate a potential return on investment (ROI) for deploying Slack for service teams. Download the study to learn more.Request Free!
What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can make or break customer relationships. E…
Once on the fringes of healthcare delivery, telehealth’s ability to bridge patient access to care during challenging times has thrust virtual care onto center stage. An industry analysis by Trillian Health estimates that 38M people generated 96M …
Our new remote reality makes collaboration tools more important than ever before. These tools define the entire employee experience, and affect everything from culture and employee engagement to operating costs and customer loyalty. But we can&rsquo…
We are amid a workplace revolution and there are strong signs that employees’ core expectations about work are changing. Now is a critical time to determine if your employee value proposition (EVP) is still compelling and if your total rewards st…
Blockchain technology is quickly moving beyond cryptocurrency, metaverse, and NFTs; but few organizations understand the implications of incorporating this technology into their environment. Forbes Blockchain 50 2022 highlighted the use of distribut…
As networks become more complex and distributed, detecting and responding to threats has become increasingly difficult. Organizations driving digital acceleration must leverage a true cybersecurity platform to reduce complexity and costs. Get the ch…
The rules of marketing and customer engagement continue to change — especially in light of consumer privacy regulations like the CCPA and GDPR. Consumers now expect privacy-oriented communications from all brands. Fail to adjust to their privacy …
