Making Sense of What’s Different for IT Budgeting in 2023
Like everything else, IT costs more now, so you need to invest wisely. This report covers the five key IT budget changes for 2023 and what to consider when creating a forward-thinking...
Securely Work From Anywhere With the Fortinet Security Fabric
Securely Work From Anywhere With the Fortinet Security Fabric At home. On the road. In the office. Since the pandemic has pushed many people to work remotely, we've...
The Pandemic’s Other Public Health Crisis
Childhood obesity is a serious concern that can set children up for long-term health problems. From 2017 to 2020, 19.7% of children and adolescents ages 2 to 19 had obesity....
Next-Gen Cloud Contact Center for Dummies
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary of...
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact...
2022 Agent Experience Trends Report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact center leaders—65.6%...
2022 Guide to Leading an Agent-Centric Contact Center
In this eBook, you'll learn: Why employee turnover continues to be a problem Why delivering consistently great customer experiences remains elusive for...
The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions
Contact Babel, one of the world’s leading CX industry analysis groups, has partnered with ThinScale to produce The Inner Circle Guide to Remote & Hybrid Working...
Forrester Total Economic Impact Report Infographic
Team Cymru commissioned Forrester Consulting to quantify the positive financial impact of external threat hunting using Team Cymru's Pure Signal™ Recon solution. Supply...
What Elite Threat Hunters See that Others Miss
We spoke with a multinational corporation that employs threat reconnaissance to improve security. The idea that good organizations can have the ability to conduct external...
