Traditional data governance initiatives fail by focusing too heavily on policies, compliance and enforcement, which quickly lose business interest and support. This leaves data management and governance leaders having to continually make the case for d…
It can be hard to differentiate what your firm does from how it does it — and that means finding new ways of accomplishing your core mission can be hard. For Accion, a nonprofit that had pioneered the commercial model of microfinance, its identit…
It can be hard to differentiate what your firm does from how it does it — and that means finding new ways of accomplishing your core mission can be hard. For Accion, a nonprofit that had pioneered the commercial model of microfinance, its identit…
Great customer-service delivery depends on an optimal blend of human skills and technology. Intradiem helps contact-center operators increase return on investment with intelligent automation solutions that boost agent productivity, reduce time spent on…
Did you know that in 2022, there is a projected 65% chance of above-average hurricane activity in the Atlantic region? What should businesses be doing to best prepare for these imminent risks? Our eBook covers the following key topics: M…
Today’s employees, especially younger generations, want holistic support for their overall health and well-being.* They’re seeking ways to stay healthy and safeguard their income and savings.** Employers can help meet these needs by offerin…
Did you know that in 2022, there is a projected 65% chance of above-average hurricane activity in the Atlantic region? What should businesses be doing to best prepare for these imminent risks? Our eBook covers the following key topics: M…
Manufacturers worldwide are adopting capabilities that allow for more remote operations. While the benefits of remote and mobile access are multifaceted, remote operations can pose new risks to critical infrastructures. When workers and third-party ven…
Consumers aren’t all the same. Boomers, Gen Xers, Millennials, and Gen Zers use the Internet in different ways and are looking for different things. So while it’s crucial to know what your customers want, their behavior can sometimes be …
The customer journey has changed significantly over the past few years. With relatively few channels and touchpoints, it used to be a straight line between awareness and purchase. But technologies, platforms, and consumer choices have drastically trans…
