Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience. …
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
Over the last two decades, AI has been the single biggest driver of change in the contact center. In 2021, AI will drive 6.2 billion hours of worker productivity. It’s brought analysis, automation, and intelligence at a massive scale, and contact…
Streetbees’ latest whitepaper provides an in-depth discussion between leading marketing experts and how 2020 has impacted their respective industries. Download now to discover: Has Marketing fundamentally changed? How the Covid-19 c…
Executing an efficient, defensible legal hold is fundamental to protecting your company’s legal interests. In this free guide, learn why traditional methods of doing this don’t measure up, and the advantages a SaaS solution presents. …
Support agents can’t do their best work with ticketing tools alone. Functional silos create significant hurdles to resolution by distancing agents from the data and the people they need to provide competitive service. To transform your customer experie…
The widespread technology adoption resulting from the shift to remote work has laid the foundation for a new legal-service model, better suited to the needs of clients. This year’s Legal Trends Report from Clio, the leader in cloud-b…
Problem: How does a dentist buy a practice, cover the debt, create relationships with all those patients, AND GROW the practice? This was the reality Dr. Shearer faced when he purchased his practice in 2011. As a young new practice owner, he didn&rs…
Is the competition around your dental practice too thick? Is it difficult to consistently attract the type of patients you want? If you have answered yes to either of those questions –this podcast will be valuable to you! In this podcast, M…
Problem: Dr. Siranli had recently expanded her practice and was looking to increase patient volume with a focus on prosthodontic treatments. Her upscale practice is located in a business section of Washington DC. Solution: Designed an optimize…
