Innovation is a Team Sport

To win in today’s fast-paced market, you need to innovate. This eBook shows you how to transform your team and organization into one that is more agile and better equipped to innovate using a modern collaboration platform. A collaborative culture helps…

Omnichannel Customer Engagement: From Vision to Results – The Vodafone Success Story

Vodafone, one of Germany’s largest telecommunications providers, has 8000+ agents handling over 18 million monthly interactions across multiple channels. They had multiple legacy systems for voice and siloed infrastructure for digital channels. This led to fragmented experiences for both agents and customers. Vodafone implemented the Genesys Customer Experience to support end-to-end personalized journey management and deliver a differentiated Customer Experience (CX).

Join Jörg Knoop, Head of Contact Centre and Telesales Capabilities, Vodafone as he discusses –

  • Steps taken to transform people, processes and technology to deliver personalized CX
  • How Vodafone uses omnichannel routing to steer customers to the right agent with the right skills
  • How they achieved a turnaround in Net Promoter Score (NPS) for all digital channels and voice

Presenters:
Jörg Knoop, Head of Contact Centre and Telesales Capabilities, Vodafone
Lisa Abbott, Sr. Director Product Marketing

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The Top 5 Field Service Software – Get Unbiased Reviews & Price Quotes

With the multitude of field service solutions available today, selecting the right system for your organization can be challenging. Software Advice™ is a trusted resource for software buyers. We provide detailed reviews and research on thousands of software applications.

The right field service software can help you:

  • Reduce scheduling costs
  • Increase customer satisfaction
  • Accurately manage part inventories

Our team of 80+ unbiased software advisors have reviewed thousands of software systems. Complete the form and one of our advisors will provide you with pricing details on up to five systems that meet your needs.

Don’t let price confusion keep you from selecting the best field service software for your organization’s needs. Start now and request a free custom price quote today!

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Protect Your iCloud Account With These 4 Easy Steps

Just because Apple does it’s bests to make the service as safe as possible, it doesn’t mean you shouldn’t take steps to make sure no one gets access to your iCloud information.iCloud stores a lot of really important information, especially if you backu…

The Top 5 Supply Chain Management Software – Get Unbiased Reviews & Price Quotes

With the multitude of supply chain management solutions available today, selecting the right system for your organization can be challenging. Software Advice™ is a trusted resource for software buyers. We provide detailed reviews and research on thousands of software applications.

The right supply chain management software can help you:

  • Improve financial management with core supply chain management modules like general ledger, A/P, or A/R tracking
  • Gain better visibility of costs and expenditures to make more informed decisions
  • Decreased delays in processes

Our team of 80+ unbiased software advisors have reviewed thousands of software systems. Complete the form and one of our advisors will provide you with pricing details on up to five systems that meet your needs.

Don’t let price confusion keep you from selecting the best supply chain management software for your organization’s needs. Start now and request a free custom price quote today!

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The Top 5 Fleet Management Software – Get Unbiased Reviews & Price Quotes

With the multitude of fleet management solutions available today, selecting the right system for your organization can be challenging. Software Advice™ is a trusted resource for software buyers. We provide detailed reviews and research on thousands of software applications.

The right fleet management software can help you:

  • Track overall fleet efficiency and fuel costs
  • Keep tabs on fleet maintenance and vehicle health
  • Track and monitor driver behavior

Our team of 80+ unbiased software advisors have reviewed thousands of software systems. Complete the form and one of our advisors will provide you with pricing details on up to five systems that meet your needs.

Don’t let price confusion keep you from selecting the best fleet management software for your organization’s needs. Start now and request a free custom price quote today!

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The Top 5 Retail Software – Get Unbiased Reviews & Price Quotes

With the multitude of retail solutions available today, selecting the right system for your organization can be challenging. Software Advice™ is a trusted resource for software buyers. We provide detailed reviews and research on thousands of software applications.

The right retail software can help you:

  • Manage multiple stores
  • Maintain both an online store and a brick-and-mortar presence
  • Manage warehousing, distribution and fulfillment (on your own or in conjunction with third parties)

Our team of 80+ unbiased software advisors have reviewed thousands of software systems. Complete the form and one of our advisors will provide you with pricing details on up to five systems that meet your needs.

Don’t let price confusion keep you from selecting the best retail software for your organization’s needs. Start now and request a free custom price quote today!

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Conversational User Behavior Analytics

What is User Behavior Analytics? Shortly after the dawn of shared computing, User Behavior Analytics, another interesting phenomenon developed: insider threats. New defenses have evolved to help combat the danger within the perimeter. Request Free!