The economic recovery from the pandemic is poised to spread further during the second half of the year, but this new landscape poses several critical questions. A key factor is whether the growth will be strong enough to meet optimistic earnings expect…
Even today the insurance experience is often a series of manual processes, requiring customers to wait to receive a quote, obtain a new policy, pay a bill or report a simple claim. The customer journey suffers when it takes an unnecessarily long t…
The COVID-19 pandemic fundamentally changed the way Americans access health care. Telehealth is the new standard and is evolving right in step with employees’ wants and needs. Employees clearly prefer it, especially now that remote work is the norm. To…
The pandemic fundamentally changed the way Americans access healthcare. It’s now clear that virtual care is more than a stop-gap solution and it’s now an indispensable part of what clients and their employees expect. When used effectively, …
Millennial consumers now outnumber baby boomers and demand technology that provides simpler products, streamlined customer experiences, personalization and a holistic omnichannel experience. Such trends present a challenging environment for insurance c…
What if you could ensure your security team always had the critical information and resources needed to effectively manage and secure assets? The team at Arvest Bank is launching an initiative to accomplish just that. Their Security HealthCards initi…
Legal teams must pivot to new ways of working with dispersed staff, outside counsel, and stakeholders to sustain business continuity. What are the four features of an end-to-end tool that will ensure their success? Download the free ebook …
Banking is an industry that has seen huge disruption over the past few years, after what was essentially decades of “business as usual,” where customers visited bank branches or ATMs. Today, the millennial and Gen Z generations are…
From soaring costs to reimbursement changes to labor shortages, hospitals and private practices are facing historic pressures. But these challenges, coupled with the shift to digital transformation, present new opportunities and potential for hospitals…
Because claims processing teams were already accustomed to being geographically dispersed, it could be said that insurance companies were early adopters of some of the trends accelerated by the pandemic – including a hybrid workforce – but there’…
