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Consumers prefer more seamless digital experiences in scheduling and interacting with their health care provider and health plan. Their actual experience, however, often falls short of their expectations. For example, 74% of patients schedule their appointments over the phone or in person, but 36% say they’d prefer to schedule appointments online. We surveyed 1,000+ consumers to better understand consumer preferences, frustrations and expectations when engaging with health plans and health care providers. Download this free e-book to learn:
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