India’s political leaders are set to re-introduce the oft postponed Data Protection Law in the Budget session of the Parliament convening in February 2023, and while the contours of the bill are not yet known, indications are that data localizati…
Organizations in Singapore transitioning towards a hybrid work model now can tap a wider talent pool, but they also will need to address gaps it can create, such as employee inequity and disjointed collaboration. The move to hybrid work further off…
With each new customer interaction, promoted agent, and churned customer, you learn what works in your customer experience. And what doesn’t. But if you don’t have a strategy for putting your insights into action, your data is use…
As part of the search for the right process mining solution, Crédit Agricole en Bretagne identified Process Explorer 360 as uniquely capable of addressing needs for activities in their home loan process that occurred in parallel or concurrently….
When the pandemic hit the world and people were forced to stay at home in order to stay safe and minimize the number of casualties, a major bank faced serious dilemmas on how to let its floor traders continue their work. Floor traders rely heavily on f…
To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals. The objectives were to uncover: the technologi…
With each new customer interaction, promoted agent, and churned customer, you learn what works in your customer experience. And what doesn’t. But if you don’t have a strategy for putting your insights into action, your data is use…
The financial services sector has been at the forefront of IT spending for many years. However, the lack of a coordinated approach to these investments now risks more than it may have rewarded. Customer dissatisfaction, eye watering audit and complianc…
When the award-winning Public Broadcasting Service affiliate in Bozeman, Montana, moved to a new software-defined broadcast system, it turned to Raritan for tools for easier access to the new system and for managing the station’s IT infrastructur…
With each new customer interaction, promoted agent, and churned customer, you learn what works in your customer experience. And what doesn’t. But if you don’t have a strategy for putting your insights into action, your data is use…
