The state of financial wellness of the U.S. workforce improved in 2021 despite the economic challenges created by the COVID-19 pandemic. This guide will summarize the trends related to financial wellness programs in 2021. This guide discusses…
Like so many teams, customer service organizations have had to shift to digital-first ways of working over the past two years. How has that impacted their ability to resolve customers’ issues? What new technologies and processes are they adopting…
Read this report to discover: Features your collaboration tools need in order to enable a productive, connected, inclusive Employee Experience The impacts of flexibility and work-life balance on talent attraction and retention Three key recom…
The old ways of customer service no longer cut it. Customers today have countless digital tools at their fingertips. When they need help, they expect skilled, personalized support—and they expect it fast and digitally. In fact, 88% of customers e…
The state of financial wellness of the U.S. workforce improved in 2021 despite the economic challenges created by the COVID-19 pandemic. This guide will summarize the trends related to financial wellness programs in 2021. This guide discusses…
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work. To understand what the future might look like, we talked with business and customer se…
The public sector is on the verge of widespread digital transformation. Constituents, students and the larger public now expect seamless digital experiences. And public sector employees want more flexible and collaborative ways of working. Industry lea…
What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can make or break customer relationships. E…
This e-book is a focused and targeted effort to get a comprehensive understanding of common problems that salespeople face in B2B sales. We interviewed people across all ranks with a diverse background to shed light on various aspects of sales. We t…
Modern customer service teams face a variety of challenges—from information silos to communication breakdowns to agent attrition—that have grown only more complex with the shift to remote work. As they look to the future, how can companies …
