Today’s digital shelf gives consumer brands a fast-growing opportunity to win market share and influence physical retail. Grocery ecommerce in the US alone is anticipated to approach 10% penetration of a $1.410 trillion category. But when bran…
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or…
Data science is revolutionizing value generation and customer journeys in the fintech industry. It has emerged as a key differentiator that enables companies to meet critical business objectives and complete time-sensitive processes—such as credi…
The embedded finance market is projected to hit nearly $250 billion by 2032, and B2B SaaS companies stand to make up a large portion of that. In fact, studies find that SaaS companies that invest in embedded financial services can increase their revenu…
A leading technology-based lab instruments solution provider engaged Cognizant to design a new field service app to help field service engineers (FSEs) manage their entire CRM workflow without ever opening their personal computers. In this case study, …
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfactio…
Data science is revolutionizing value generation and customer journeys in the fintech industry. It has emerged as a key differentiator that enables companies to meet critical business objectives and complete time-sensitive processes—such as credi…
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you ca…
What is the future architecture for EDRs and automotive datalogging? This paper reviews an architecture suitable for current EDRs, next generation EDRs that accommodate select data from ADAS systems (such as image data from camera/radar/lidar), and &ld…
A Total Economic Impact study conducted by Forrester Consulting to identify the cost, benefit, flexibility and risk factors of investing in IBM Turbonomic Application Resource Management.Request Free!
