Alluvio Aternity Digital Experience Management
Aternity full- spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at…
Improve Proactive Care With More Extensive Genetic Services
Genetic services such as genetic counseling and testing are an essential piece of proactive and patient-specific quality healthcare. These services play an important role across clinical specialties—from oncology, where early-stage detection impr…
Mobile Access Management: Finding a Home in Commercial Facilities
The workplace continues to transform. With a more volatile job market, hybrid work on the rise, workers focusing on mental health, and many staff reluctant to commute to the office, management’s behavior, policies, and procedures are under heavy …
The Digital-first Contact Center: Guide for Innovators
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
The 2022-2023 Guide for US Customer Experience Decision-Makers
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
Maximizing Contact Center Productivity
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
The Digital-first Contact Center: Guide for Innovators
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
The 2022-2023 Guide for US Customer Experience Decision-Makers
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
Maximizing Contact Center Productivity
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
7 Trends Shaping Facilities Management in 2023
With the pandemic shifting how so many workplaces function, facilities managers have seen a growing list of responsibilities in the past three years. In addition to rethinking real estate and office space design to accommodate changing work models, int…
