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First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Join moderator Dr. Randy Swing, Former Executive Director of the Association for Institutional Research (AIR) along with leaders from AIR and Texas A&M University-Commerce as they explore how IR can enhance organizational success. By using technolo…
Higher education has a perpetual mandate to use data to demonstrate improvement, but that’s typically far easier said than done. To simplify a challenging process, technology to support data-informed improvement has reached a tipping point. This on-dem…
Delivering improvement is, of course, imperative for higher education presidents and chancellors. Critical to success is the ability to effectively use data to guide planning and execution across a wide range of initiatives, from strategic plans, to st…
Join moderator Dr. Randy Swing, Former Executive Director of the Association for Institutional Research (AIR) along with leaders from AIR and Texas A&M University-Commerce as they explore how IR can enhance organizational success. By using technolo…
