Fintechs are seeing data as a difference maker as they aim to take a broader swath of financial services business. A leading data aggregator wanted to improve its relationship with banks. So it hired bankers. In competitive fields like cross-bord…
Nothing gets on your customers’ nerves more than having to wait for your service reps to address their concerns. The longer they wait, the higher will be the level of frustration. Bear in mind that new-age customers aren’t exactly known for…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
1 in 3 customers will leave a brand after just one bad service experience. Not investing into world class contact center experiences can be fatal. Moreover, switching to a remote workforce has presented some serious issues, but has also catalysed a new…
Imagine the possibilities if your Dynamics 365 instance could be connected to the entire KB. The impact on content findability and engagement would be mind-boggling, wouldn’t it? Well, you can do that—and much more—with SearchUnify&rs…
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive techno…
Field employees are workers in frontline positions that interact directly with the customers, products, or services their company sells. Examples of field employees include retail staff, hospitality crews, health care clinicians, etc. Despite being on …
Using direct mail and gifting alongside your digital channels can help you gain a competitive advantage and build stronger relationships with your prospects, customers and employees. Get our guide to find out how strategic direct mail and corporate …
Date: Wednesday, August 25, 2021 Time: 2 pm ET | 11 am PT Cost: Complimentary Sponsored by: Addepar How did one $3 billion dollar firm transform their book of business to focus on the HNW clients that are drivi…
For a limited time, you – and your supervisors – can start benefitting from the hard-hitting, actionable ideas in HR Manager’s Legal Alert for Supervisors right now – without any obligation to pay or do anything – you don&…
