The rapid growth of electric vehicles, coupled with the use of new body materials such as aluminum and “new steel” with unique alloys and coatings, has created...
For a limited time, you – and your supervisors – can start benefitting from the hard-hitting, actionable ideas in HR Manager’s Legal Alert for Supervisors...
This Research Note outlines the shift that is occurring in this market and why the future iPaaS market is poised to be focus on more than automation; increasingly about enabling...
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what...
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
Employee engagement is an extremely powerful force that has the potential to impact an organization’s trajectory. Engaged employees are committed to their jobs, the...
Apart from getting the basics right and providing answers, your community needs to become customers’ go-to place. This fulfills two things–you know their perspective...
An ongoing challenge for organizations of all sizes has centered around how to accelerate analytics projects and extract analytical value without compromising privacy. Data...
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint...
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions,...