For a limited time, you – and your supervisors – can start benefitting from the hard-hitting, actionable ideas in HR Manager’s Legal Alert for Supervisors right now – without any obligation to pay or do anything – you don&…
This Research Note outlines the shift that is occurring in this market and why the future iPaaS market is poised to be focus on more than automation; increasingly about enabling business transformation.Request Free!
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what enterprise search used to be, what it is, and what it will be! If you are wor…
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate annual sales of more than $1,000. This implies even though e-stores have mushr…
Employee engagement is an extremely powerful force that has the potential to impact an organization’s trajectory. Engaged employees are committed to their jobs, the company and its success. High employee engagement has a direct correlation wit…
Apart from getting the basics right and providing answers, your community needs to become customers’ go-to place. This fulfills two things–you know their perspective to make your product(s) and services better and you create long-lasting tr…
An ongoing challenge for organizations of all sizes has centered around how to accelerate analytics projects and extract analytical value without compromising privacy. Data scientists struggle to get access to sensitive data for analytics rapidly, and …
While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive techno…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
Learn how pairing Slack and Zendesk together enables teams to deliver world-class customer service by bringing all your customer support interactions and conversations into one place. Using the two tools together, agents can instantly access experts an…
