More than ever, you need to know what’s going on in your organization. You need to manage employee relations as if your business depends on it. Because it does. A single employee issue can easily cost you in time, legal fees and damages, and most…
We looked at over 100,000 customer conversations to quantify the gap between top and bottom performers in contact centers. This report outlines our findings and steps you can take to start closing your performance gap today and improve customer experie…
To get the unfiltered truth, join us on June 15th, at 11:00pm PT | 2:00pm ET, for another fiery edition of CMO Confessions where we will debate “Whose Lead Is It Anyway” and deliver hot takes on everything from MQLs as a ridiculous measure …
No one likes to feel alone. Which is why the secret to employee engagement is building successful teams. Paycor surveyed more than 1,000 HR and finance leaders of medium & small businesses and found that only 31% said the teams they’ve built …
The answers to your most pressing business problems—everything from troubleshooting your recruiting pipeline to predicting labor costs, overtime and turnover—are in your company’s HR, payroll, ATS and time systems. But there’s a…
Over the past year, the Ebco team set out to discover the next big thing. In doing so, we’ve analyzed future-focused trends that are inspiring and impacting the top emerging innovation opportunities and shaping the future CPG landscape. As the fu…
With customer journey mapping you can uncover opportunities to delight your customers, whether it‘s through improving the existing customer journey or solving a new problem your customers are facing. This paper will highlight the value of custome…
If there’s one thing enterprise talent acquisition teams can agree on it’s that recruiters don’t have time to manage the complexities associated with their talent communities. Period. It’s the main reason that prior Talent CR…
According to MarketingSherpa, B2B marketing teams send 61% of their leads to sales while only 27% turn out to be qualified leads. This mismatch between sales and marketing teams’ expectations is a significant factor in lengthening the sales cy…
In 2020, businesses had to change fast just to survive. There were challenges, whether you were a primarily physical business pivoting to digital or a digital service facing unprecedented growth. The sudden shift to remote work threw into stark relief …
