This report includes evaluation data for Infor HCM, SAP Successfactors, and Workday HCM. This report gives you: Highlights and recent improvements for each system Feature-by-feature comparison Functionality winner cheat sheet Expert reco…
The past year has seen drastic change and escalation in the cyber-threat threat landscape. This report explores the key threat trends that are emerging, and why incorporating self-learning AI as part of an organization’s threat detection and resp…
Operational improvements include: Improved first contact resolution by up to 20% Reduced cases initiated over phone by 40% Increased revenue retention by $5.2 million from support contract renewals The Total Economic Impact Of ServiceNow…
This white paper explores developing trends in the email threat landscape, and outlines how self-learning AI can be leveraged to detect and respond to the full range of attacks targeting the inbox.Request Free!
Organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. In the new normal, scaling your operations for unplanned volumes with digital customer service is essential. ServiceNow Customer …
We have moved into a new era of cyber-attack, which will see adversaries incorporate AI as part of their arsenal. Read this report to discover what an end-to-end AI-driven attack could look like, and how organizations can fight back with defensive AI.R…
Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service experience is the new differentiator—producing up to a 4.1X greater annual increase …
The COVID-19 pandemic has placed greater importance on risk management, and has required clinical trial sites, sponsors, and clinical research organizations (CROs) to adopt remote and risk-based quality management (RBQM) methodologies for clinical tria…
These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into innovative approaches for unified customer engagement, field service, and service operations.Request Free!
This eBook focuses on how data and analytics can be incorporated into your commercialization strategy to gain a competitive advantage, create differentiation, and achieve commercial success.Request Free!
