Customer Workflows Book of Knowledge
These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into innovative approaches for unified customer engagement, field service, and service operations.Request Free!
Maximize Brand Value with a Technology-First Approach
This eBook focuses on how data and analytics can be incorporated into your commercialization strategy to gain a competitive advantage, create differentiation, and achieve commercial success.Request Free!
Customer Operations: 6 Best Practices for Connecting Customer Service Resources
See how to: Break down silos and automate processes across teams Detect and prevent potential issues Identify opportunities for automation and efficiency Request Free!
Customer Engagement: How to Expand Capacity for Whatever Comes Next
See how to: Increase the use of self-service with automated solutions Help customers complete requests and get answers fast Empower agents to resolve customer issues automatically Request Free!
2020 Gartner Magic Quadrant CRM for Customer Engagement Center
We believe only ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Read the full, complimentary report for: …
CCW Market Study — Future of the Contact Center: A Forecast
This report uncovers the specific challenges companies face as they transform remote work, digital engagement, and automation from 2020 “stop gaps” into contact center cornerstones.Request Free!
Cognitive Search:The Key to Overcoming Technical Barriers for Chatbot Success
Chatbots came and instantly became the talk of industries. But they failed on many fronts. Initially, chatbots were considered a godsend for businesses because of all the advantages they brought to the table. Unfortunately, they failed. And the diff…
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
How Bluebeam Aced the Art of Case Deflection
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive". "The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations". These…
An E-tailers Guide to Delivering User Experiences That Drive Sales
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate annual sales of more than $1,000. This implies even though e-stores have mushr…
