As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in…
The COVID-19 pandemic forced organizations across the world to transition their workforce to a remote work environment overnight, disrupting processes and workflows and creating chaos in a time where clarity and control are needed the most. Do…
Despite investments in teams and tools, organizations still struggle with visibility gaps across their IT environment, organizational silos and broken workflows that leave businesses exposed to risk. Tanium commissioned Forrester Consulting to surve…
Chatbots came and instantly became the talk of industries. But they failed on many fronts. Initially, chatbots were considered a godsend for businesses because of all the advantages they brought to the table. Unfortunately, they failed. And the diff…
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
Although the use of customer relationship management (CRM) software has become almost a de facto standard, its rise to this elevated position did not happen overnight. Paralleling the rise of computing, it started with digitizing the Rolodexes of an ea…
Businesses are under relentless pressure to digitally transform and enhance their entire organization—it’s the getting there that is fraught with challenges, e.g., addressing rising expectations of users, navigating complex and increasingly…
Modern digital technologies may have helped mitigate some aspects of the crisis, but for most organizations, the impact proved unavoidable and, in some cases, unrecoverable. Following months of unrelenting disruption, one thing became clear: Withs…
And for many decades, these efforts succeeded in making developers more productive. But then, something strange happened. Around 2010, developer productivity began going in the other direction. Research shows that developers were creating software 2…
Para generar ingresos y crecimiento digital de forma constante, las empresas de servicios profesionales deben ser ágiles en todo momento y estar preparadas para los cambios en cuanto se produzcan. Esta infografía utiliza los insights d…
