As banks strive to gain a better understanding of each customer journey, they are discovering the impact of customer effort. Understand:Why banks must go beyond reducing your customer effortHow the lack of visibility is hindering the ability to improve…
Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. While customers appreciate having multiple channels to choose from, they expect seamless experiences as they nav…
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud, due to cloud experience and exposure. The benefits of cloud comp…
U.S. businesses seeking to lower their tax burden must remain mindful of how these maneuvers impact their internal and external reputations. While tax-minimizing strategies are designed with the bottom line in mind, they can and do shape employee perce…
Did you know that 73% of the global population uses smartphones and sends more than 16 billion texts each day? Mobility is now ubiquitous and this explosive shift has more …
The Case For Cloud Contact Centers Is Growing Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with …
CEB TowerGroup research indicates that while more than 80% of banks want to map and improve customer journeys, fewer than half are confident they can do it. And when efforts …
As banks strive to gain a better understanding of each customer journey, they are discovering the impact of customer effort. The CEB TowerGroup Insights Brief shares global, financial industry research …
Improving your credit score doesn’t have to be a complicated, convoluted process. With just a few simple behaviors and actions, you can quickly boost your credit score in just a few short months. The information in this guide is from credit bureau…
This data study looks at state activity resulting from the inability of the federal government to enact corporate tax reform. Bloomberg BNA’s software group wanted to understand to what extent tax issues actually impact U.S. corporate decisions t…
