For financial services firms, greater customer-centricity means creating innovative products and pricing strategies, capturing new revenue streams and optimising digital channels – all the while proactively managing risk, maximising operational a…
Subscription businesses have often been referred to as the holy grail of business because of the recurring revenue generated from customers. However managing day-to-day billing transactions can be daunting for business owners who typically resort to bu…
Many retail banks are looking at how they can better leverage the wealth of data they have on customers to create a different model of retail banking that adds sustainable value to their customer relationships.Customers, too, are looking for a more per…
Learn how to transform your entire Finance Function across the board to extract valuable insight, establish enhanced commercial direction, as well as deliver cost benefits and streamline processes – it will ensure you are on the cutting edge in i…
Poor customer service is a result of weak knowledge of the customer, or an inability to take a customer-centric approach to service. Banks hold extensive information on their retail customers, but struggle to bring together the knowledge they do have. …
Compliance is big business. The approximate amount of relief to customers from the Customer Finance Protection Bureau, enforcing customer protection laws, is a staggering $10.1 billion (2011-2014). This includes $2.6 billion in restitution to consumers…
For financial services firms, greater customer-centricity means creating innovative products and pricing strategies, capturing new revenue streams and optimising digital channels – all the while proactively managing risk, maximising operational a…
Many retail banks are looking at how they can better leverage the wealth of data they have on customers to create a different model of retail banking that adds sustainable value to their customer relationships.Customers, too, are looking for a more per…
Learn how to transform your entire Finance Function across the board to extract valuable insight, establish enhanced commercial direction, as well as deliver cost benefits and streamline processes – it will ensure you are on the cutting edge in i…
Poor customer service is a result of weak knowledge of the customer, or an inability to take a customer-centric approach to service. Banks hold extensive information on their retail customers, but struggle to bring together the knowledge they do have. …
