2017 State of Storage in Virtualisation
For the second year, Tegile has partnered with ActualTech Media to research how storage and virtualization trends track with one another and how respondents view technologies...
Predictive Software Engineering: The Ultimate Way to Deliver Working Software
Predictive Software Engineering also helps companies achieve the best overall efficiency, both financial and productivity-wise. Additionally, it guarantees getting a...
How AI Will Transform Sales
Artificial Intelligence (AI) innovations in sales, especially in knowledge-based and data-heavy industries like insurance, are happening at an unprecedented pace. Instead...
Gartner Report: Alternative Channels for Engaging Customers of the Future
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel...
Forrester Report: Artificial Intelligence with the Human Touch
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting...
The US Contact Center Decision-Makers’ Guide: The Omnichannel Routing Chapter
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context...
Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares...
The US Contact Center Decision-Makers’ Guide: The Omnichannel Chapter
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications...
Forrester TEI Spotlight: Cost Savings and Benefits of a Cloud-Based Omnichannel Contact Center Solution for Organizations Moving from On-Premise Solutions
It’s hard to keep your business afloat with an outdated on-premise contact center platform. Moving to a cloud-based, omnichannel contact center solution is a cost-effective...
eBook: Contact Center Economics and the Cloud
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises...
